Refund policy

 

Last updated July 9 2026

 

At Glowra Beauty we want you to feel confident when shopping with us. Please review the return and refund terms below before placing an order.

 

Return Window

 

We accept return requests within 30 days of delivery for eligible items. For requests after 30 days please contact us first. We review each case individually.

 

Unopened Items Within 30 Days

 

Unopened and unused items returned within 30 days of delivery do not require a restocking fee. Customers are responsible for return shipping costs.

 

Opened Items Within 30 Days

 

Opened items returned within 30 days may be subject to a restocking fee equal to 15% of the product price. Customers are responsible for return shipping costs.

 

Returns After 30 Days

 

Returns requested after 30 days are reviewed case by case. If approved a restocking fee equal to 15% of the product price and return shipping costs may apply.

 

Used Items

 

Used items are reviewed case by case and may not be eligible for return or refund.

 

Defective Items

 

If your item arrives defective please contact us with your order number and photos of the issue. A return may not be required and a replacement may be sent when appropriate.

 

Wrong Item Received

 

If you receive the wrong item we will send the correct product and provide a free return shipping label for the incorrect item when a return is needed.

 

Refund Processing

 

Approved refunds are processed within 3-5 business days after approval or after the returned item is received and inspected when applicable. Your bank or card provider may take additional time to post the refund.

 

Contact

 

For return or refund questions contact us at glowrabeauty.info@gmail.com.