Help Centre

Frequently Asked Questions

Got questions? We've got answers.

How many LEDs does the Glowra mask have?

The Glowra LED Light Therapy Mask features LED beads, carefully positioned to deliver even, full-face coverage. More LEDs means more surface area treated with every single session.

What light modes does the Glowra mask offer?

The Glowra mask has four targeted light modes: Red (625–635nm) for skin appearance support and softened-looking skin, Infrared (840–860nm) for comfort-focused care and firming, Amber (600–610nm) for brightening and reducing redness, and Blue (455–465nm) for supports blemish-prone skin routines.

What does near-infrared LED light do for your skin?

Near-infrared light (840–860nm) penetrates deeper than visible red light, reaching lower layers of the skin where it stimulates cellular repair, reduces visible redness, and supports skin appearance support. It is particularly effective for firming, recovery, and supports a refreshed look.

How often should I use the LED mask for best results?

For visible results, we recommend daily use during the first 4–8 weeks. Sessions can run anywhere from 10 to 30 minutes depending on your schedule. After that, 3–4 sessions per week is enough to maintain and continue improving your skin.

Can I use the mask more than once a day?

The Glowra mask is safe to use multiple times per day. However, we recommend one session per day to give your skin time to fully absorb and respond to each care routines. Consistency over time delivers better results than overuse.

Is LED light therapy painful to use?

Not at all. LED light therapy is completely non-invasive and pain-free. You may feel a mild warmth from the lights during your session, but there is no discomfort, no downtime, and no side effects. It is safe for daily use.

How long will it take to see results from the LED mask?

Most Glowra customers notice visible improvements — including brighter skin tone, smoother texture, and reduced redness — within 2–4 weeks of consistent daily use. Deeper results such as softened-looking skin and blemishes clearing typically become more noticeable after 4–8 weeks.

Is the LED mask suitable for all skin types?

Yes. The Glowra LED mask is safe and effective for all skin types, including sensitive skin. LED light therapy is non-invasive and free of harsh chemicals, making it well-suited for those with rosacea, blemish-prone skin, or reactive skin. If you have an active medical skin condition, consult a dermatologist before use.

Does the Glowra mask come with a remote control?

Yes. Every Glowra LED mask includes a wireless remote control so you can select your light mode and set your session timer without removing the mask or interrupting your care routines.

How does your 30-day return window work?

We offer a Risk-Free 30-day return window from the date your order arrives. If you are not satisfied for any reason, simply contact us at glowrabeauty.info@gmail.com and approved refunds are processed according to our return policy.

How do I register my Glowra warranty?

You can register your product warranty at glowrabeauty.com/pages/warranty or by scanning the QR code included in your box. Registration ensures your device is covered and makes it easy to access support if you ever need it.